Frequently Asked Questions
FAQ Sections:
Why can't I send email from my InterBax account?
Why do I get login errors when I FTP or check my email?
What should I specify as my incoming/outgoing mail server when configuring my email client?
How does SSL work?
How do I add the SSL feature to my site?
Do you allow CGI to run on your servers?
What's the correct path to perl?
What is the path to sendmail?
Why can't I send email from my InterBax account?
Our SMTP servers are configured as secure relays. This means that you cannot simply reference "mail.yourdomain.com" as an outgoing mail server unless you successfully log in via one of your pop3 accounts at "mail.yourdomain.com' before you try to send. This is a mandatory setting to prevent spammers from using our mail servers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, it means that you haven't logged into the pop3 server at your domain before you tried to send through the smtp server at your domain. To log in, you need to check for mail first.
In addition to this, you might not be able to send regardless of if you check mail successfully. Some ISPs have it set so that their users cannot use an outbound SMTP server to relay messages. If you are still experiencing problems sending through your domain, and are certain that you have logged in via pop3 to an account at your domain, you might want to contact your local ISP to see if they do allow their users to use outbound smtp servers.
Why do I get login errors when I FTP, SSH, or check my email?
You must use your username along with your domain name to login. Your username should be in the format of: username@domainname.com
What should I specify as my incoming/outgoing mail server when configuring my email client?
Always use mail.yourdomainname.com as both the incoming and outgoing mail server.
Secure Socket Layers provide a means for submitting encrypted data via the web. SSL works based upon a public key/certificate system. Before data is transmitted, it is encrypted and the web server then decrypts the data once it is received. On the rare occasion that the data was stolen during the transmission process the data would be encrypted which means that viewing it would show nothing but letters, numbers, and symbols randomly mixed.
In order for this process to work without many warning messages from the visitors browser about possible security hazards, a certificate must be obtained from a trusted source. Certificates are good for one domain name, although 'wildcard' certificates are available for sub-domain type certificates.
InterBax uses Instantssl for purchasing our own and our customers' certificates, although there are others on the market.
How do I add the SSL feature to my site?
InterBax has added a secure certificate to all of our servers that is free for any account on the server to use.
Using the feature is just a matter of using the secure link to the web page you want secured. For example, if you want a secure link to your home page and it is on our server 'monk', you would use the following URL to link to your index page: https://monk.interbax.net/~yourdomainname.com/
Your welcome e-mail should have the link to use for the server you are on.
If you would like to have your own certificate installed so that customers can navigate your site via https://www.yourdomain.com, you will have to purchase your own certificate. You may use your control panel to generate a key.
Once the key is generated, you will need to request the certificate from a trusted source, e.g. Instantssl or VeriSign.
We do charge a fee to assist in installing the certificate. We can also handle the purchase of your certificate and installation for you. Please visit our extra feature page for prices.
Do you allow CGI to run on your servers?
InterBax does allow running of cgi scripts on the servers; however they must conform to our CGI usage policy. If we deem that a script is using an excessive amount of server resources, it will be disabled.
What's the correct path to perl?
/usr/bin/perl
/usr/sbin/sendmail
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